In the United States, the proportion of Black, Asian and Pacific Islander, American Indian, Eskimo, Aleut and Hispanic-origin populations continue to increase at a rate that is many times faster than the white, non-Hispanic population. Providers and healthcare staff play an important role in helping patients and families overcome the “triple threat” to effective healthcare communication and good health outcomes for the children in these families. Marcia Carteret, a member of the CCHAP Team has developed a program that provides comprehensive training to address what The Joint Commission (JCAHO) calls The Triple Threat to Healthcare Communication: cultural barriers, limited English proficiency, and low health literacy. Effectively addressing the triple threat promotes better health care outcomes, quality of care, equity of care and patient safety.
For many patients and their families, language and cultural barriers weaken already low health literacy skills. However, while poor understanding of the health care system and difficulty understanding health care instructions may be associated with language and cultural barriers, low health literacy is also found in patients who are proficient in English and who share the common U.S. culture. This latter group may be especially at risk of having their low health literacy go unrecognized.
Providing culturally-responsive care
Providing culturally-responsive care depends on health care professionals being able to recognize their own culture, their patient’s culture and how both affect patient-provider communication. With this fundamental premise in mind, we offer cross-cultural communications training for health care professionals. Our focus is on practical strategies and communications skills for more successful interactions between providers and patients from all cultural backgrounds.
CCHAP Training For Your Practice
- A Proven Curriculum for Healthcare Professionals
- This training is geared specifically to providers and staff with direct “patient” contact.
- Our program provides a skill-based, proactive, guilt-free approach.
- Covers accreditation and education requirements related to “cultural competence,” language accommodation, and patient safety.
- Has been provided to 120 pediatric and family practices and clinics in Colorado and the faculty and residents in the Department of Pediatrics at University of Colorado
- Our Dimensions of Culture website provides resources, publication and more for healthcare professionals.